Frequently asked questions

Add the items you want to your cart, open the cart and select Checkout. You can pay as a guest or sign in to your account to keep your details and order history in one place.

Contact us as soon as possible after ordering. If the order has not been dispatched yet we will do our best to amend or cancel it for you.

Sign in and open your account to see the status of every order you have placed. Tracking details are sent to your email address as soon as your parcel is dispatched.

Delivery destinations, rates and estimated delivery times are listed on our shipping page and are confirmed at checkout before you pay.

Delivery is calculated at checkout based on your address and the items in your cart, so you always see the final amount before paying.

Get in touch through our contact page with your order number and a photo of the item. We will sort out a replacement or refund in line with our returns policy.

Yes. The full conditions, timeframes and process are set out on our refund policy page — start by contacting us with your order number.

Once your return has been received and checked, refunds are issued back to the original payment method. The exact timing depends on your bank or card issuer.

Yes. Payments are processed over an encrypted connection by our payment provider. Your full card details are never stored on our servers.

The payment methods available to you are shown at checkout, including major credit and debit cards.

No — you can check out as a guest. Creating an account simply saves your addresses and lets you follow your orders.